Tag Archives: video

Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)

“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)

Contractor Q&A: Chuck Kocinski on training, turning points and video marketing

Based in Parma, Ohio, Paint Medics Inc. specializes in residential and commercial repaints, aluminum/vinyl siding refinishing, and deck and fence staining. We sat down with owner Chuck Kocinski to find out a little bit of what he’s learned as a professional painting contractor over the past 30 years. Continue reading Contractor Q&A: Chuck Kocinski on training, turning points and video marketing

Pro on the Go: Use Job Site Videos to Win Business, Build Customer Trust

In this episode of our Pro on the Go video series, we asked Chuck Kocinski, owner of Paint Medics, Inc. in Parma, Ohio, about his decision to use job site videos to promote his company on Facebook, YouTube and the company website. Continue reading Pro on the Go: Use Job Site Videos to Win Business, Build Customer Trust

Pro on the Go Video: People Are a Problem. What’s the Solution?

In this episode of our Pro on the Go video series, we asked Nick Slavik, owner of Nick Slavik Painting in New Prague, Minnesota, about the best business advice he has ever received. Continue reading Pro on the Go Video: People Are a Problem. What’s the Solution?