“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)
In this episode of our Pro on the Go video series, we asked Chuck Kocinski, owner of Paint Medics, Inc. in Parma, Ohio, about his decision to use job site videos to promote his company on Facebook, YouTube and the company website. Continue reading Pro on the Go: Use Job Site Videos to Win Business, Build Customer Trust
In this episode of our Pro on the Go video series, we asked Nick Slavik, owner of Nick Slavik Painting in New Prague, Minnesota, about the best business advice he has ever received. Continue reading Pro on the Go Video: People Are a Problem. What’s the Solution?
What’s the most rewarding part of being a professional painting contractor? For Gina Koert, president of Shamrock Painting, Inc. in Denver, Colorado, it’s playing a part in shaping the skyline in her home town. Continue reading Gina Koert: The Rewards of Being a Professional Painter
For the first installment of our new “Climbing the Ladder” series on the leaders of a new generation of professional painting contractors, we caught up with Rodrigo Vasconcellos at the PDCA Expo, an annual industry education and networking event. Continue reading Climbing the Ladder: Rodrigo Vasconcellos of White Plains, N.Y.
What’s the toughest challenge in the painting business today? If you said employee retention, you’re on the right track. A veteran contractor offers advice on how to get better at it. Continue reading Leadership: Chad Jeffries on How to Find and Keep Good Workers
Too much to do, not enough time? Annie Newton, COO at 4 Seasons Color in Walla Walla, Washington, shares some of her secrets for setting priorities and staying focused. Continue reading Leadership: Annie Newton on Setting Priorities and Staying Focused
Before joining the family painting business, Gina Koert of Shamrock Painting studied to be an architect, so she has a unique perspective on the sometimes challenging relationship between architects and painting contractors. Continue reading The Worst Thing to Do When Working with Architects
Want to take your business to the next level? Then see what Kevin Nolan has to say in our Pro On the Go video series: Continue reading Don’t Fly By the Seat of Your Pants. Do This Instead. (Video)
The episode of our Pro On the Go video series below is the first in a series on advanced techniques for marketing your painting business. Continue reading 3 Secrets for a Better Website: Go Deep to Grow
Every professional painting contractor has his or her own methods for winning the job and closing the sale. For Terry Begue, owner of Begue Painting of Hartville, Ohio, finding common ground with prospective customers is key. Continue reading Best Sales Practices: Finding Common Ground