Tag Archives: Pennsylvania

Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)

“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)

Contractor Q&A: Tanya Leftwich on the Challenges and Rewards of Working in a Male-Dominated Trade

Tanya Leftwich owns Painting By Tanya, an interior painting business located in York, Pennsylvania. We sat down with her to find out a little bit of what she’s learned as a professional painting contractor. Continue reading Contractor Q&A: Tanya Leftwich on the Challenges and Rewards of Working in a Male-Dominated Trade

Contractor Q&A: Dan Petrulak on Staying Small to Keep Customers Happy

Dan Petrulak is the owner of DP Ready 2 Paint, a painting contractor based in Elizabeth, Pennsylvania and serving the Mid Mon Valley and surrounding areas of southwest Pennsylvania. Continue reading Contractor Q&A: Dan Petrulak on Staying Small to Keep Customers Happy