For the first installment of our new “Climbing the Ladder” series on the leaders of a new generation of professional painting contractors, we caught up with Rodrigo Vasconcellos at the PDCA Expo, an annual industry education and networking event. Continue reading Climbing the Ladder: Rodrigo Vasconcellos of White Plains, N.Y.
What’s the toughest challenge in the painting business today? If you said employee retention, you’re on the right track. A veteran contractor offers advice on how to get better at it. Continue reading Leadership: Chad Jeffries on How to Find and Keep Good Workers
Too much to do, not enough time? Annie Newton, COO at 4 Seasons Color in Walla Walla, Washington, shares some of her secrets for setting priorities and staying focused. Continue reading Leadership: Annie Newton on Setting Priorities and Staying Focused
After reading the headline above, did you say to yourself: “Yes, painting … duh!” Sure, that’s the obvious answer, but not every customer hires a painter for the same reasons. Continue reading Are You Selling What Your Customers Are Buying?
Before joining the family painting business, Gina Koert of Shamrock Painting studied to be an architect, so she has a unique perspective on the sometimes challenging relationship between architects and painting contractors. Continue reading The Worst Thing to Do When Working with Architects
Want to take your business to the next level? Then see what Kevin Nolan has to say in our Pro On the Go video series: Continue reading Don’t Fly By the Seat of Your Pants. Do This Instead. (Video)
At its core, leadership is really about how you can influence the people around you, and your ability to move them in a certain direction to accomplish certain goals or objectives. Continue reading The 12 Factors that Build Phenomenal Leaders
These days, it’s all too easy to assume customers are delighted while, in reality, they often have one foot out the door with an eye trained on one of your many competitors. Continue reading 7 Red Flags That Your Company Needs a Service Overhaul
By Terry Begue
“Mr. and Mrs. Smith, did you see the great job we did up the street? It came out great because we’re great!” Continue reading 7 Ways to Communicate “I’m a Professional” …Without Bragging and Turning Off Customers
By Joe Curcillo
Dealing with an unhappy customer? The best way to take control is to take the high ground. Continue reading 4 Steps to Help You Take Control with Customer Complaints
Habits can be a trap for people in leadership positions. As leaders, they should provide a compelling vision that inspires those around them. Instead, many of them lapse into automatic and mindless thinking. And that can affect every decision they make – and the actions of the people who report to them. Continue reading 4 Steps to Becoming a More Inspiring Leader
By Art Snarzyk