“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)
Tag Archives: customer surveys
20 Major Takeaways from National Paint Survey
In conjunction with National Painting Week, a survey of more than 1,200 homeowners was conducted in April 2016 on behalf of Sherwin-Williams by the Nielsen research company. Continue reading 20 Major Takeaways from National Paint Survey