“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)
“My painter does such a great job for me. The next time I need something painted, I wouldn’t even consider going to anyone else.”
Do your customers talk about you this way? To make sure they do, incorporate some of these winning customer service strategies into your business practices when you complete your next job.
Continue reading Go the Extra Mile: 3 Contractors Share Their Secrets for Generating Repeat Business
Successful people all do one thing: they solve problems. They don’t just stare at a problem and wish it would go away. In this article, Mitzi Perdue, author of How to Make Your Family Business Last, shares her seven steps for solving your business problems. Continue reading 7 Steps for Solving Business Problems, or Learning How to Eat an Elephant
Based in Parma, Ohio, Paint Medics Inc. specializes in residential and commercial repaints, aluminum/vinyl siding refinishing, and deck and fence staining. We sat down with owner Chuck Kocinski to find out a little bit of what he’s learned as a professional painting contractor over the past 30 years. Continue reading Contractor Q&A: Chuck Kocinski on training, turning points and video marketing
Tanya Leftwich owns Painting By Tanya, an interior painting business located in York, Pennsylvania. We sat down with her to find out a little bit of what she’s learned as a professional painting contractor. Continue reading Contractor Q&A: Tanya Leftwich on the Challenges and Rewards of Working in a Male-Dominated Trade
Jaime Henao arrived in Florida from Medellin, Colombia, in 2005, and is now the owner of VIP Painting in Tallahassee, Florida. We sat down with Jaime to learn what he did to carve out a new life in the painting trade.
Continue reading Contractor Q&A: Jaime Henao on How He Built a New Career in the Painting Industry
Annie Newton is part of a brother-sister team that owns and operates 4 Seasons Color, Inc., a painting and restoration company based in Walla Walla, Washington. 4 Seasons Color has painted a number of local landmarks, including the Dayton Historic Depot, the Old Walla Walla Depot and the Ritz Mansion, along with many other historic homes and churches. Annie is the company’s controller, and brother Matt Nagin is the president of the firm.
Continue reading Climbing the Ladder: Annie Newton on the No. 1 Thing You Can Do To Build Your Business, and More
Ron Adderley has been working as a professional painter since 1968. He is the owner of Prism Painting in Bellingham, Washington, running a three-generation crew that includes his son Ben and grandson Nick. We sat down with Nick to find out a little bit of what he’s learned in his 50 years in the painting business.
Continue reading Contractor Q&A: Ron Adderley on 50 Years of Taking Care of Customers and Why Quality Beats Quantity Every Time
In our PPC Climbing the Ladder series, we celebrate the leaders of a new generation of professional painting contractors. Featured in our third installment is Nick Slavik, who owns and operates the Nick Slavik Painting & Restoration Co. in New Prague, Minnesota.
Continue reading Climbing the Ladder: Nick Slavik of New Prague, MN
In our PPC Climbing the Ladder series, we celebrate the leaders of a new generation of professional painting contractors. Featured in the second installment of this new feature is Triad Coatings & Sandblasting, LLC, a painting contracting company based in Morristown, New Jersey.
Continue reading Climbing the Ladder: The Rossi Brothers of Morristown, NJ
Dan Petrulak is the owner of DP Ready 2 Paint, a painting contractor based in Elizabeth, Pennsylvania and serving the Mid Mon Valley and surrounding areas of southwest Pennsylvania. Continue reading Contractor Q&A: Dan Petrulak on Staying Small to Keep Customers Happy
For the first installment of our new “Climbing the Ladder” series on the leaders of a new generation of professional painting contractors, we caught up with Rodrigo Vasconcellos at the PDCA Expo, an annual industry education and networking event. Continue reading Climbing the Ladder: Rodrigo Vasconcellos of White Plains, N.Y.