“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)
“My painter does such a great job for me. The next time I need something painted, I wouldn’t even consider going to anyone else.”
Do your customers talk about you this way? To make sure they do, incorporate some of these winning customer service strategies into your business practices when you complete your next job.
Continue reading Go the Extra Mile: 3 Contractors Share Their Secrets for Generating Repeat Business
Successful people all do one thing: they solve problems. They don’t just stare at a problem and wish it would go away. In this article, Mitzi Perdue, author of How to Make Your Family Business Last, shares her seven steps for solving your business problems. Continue reading 7 Steps for Solving Business Problems, or Learning How to Eat an Elephant
Prepping the job site properly means your customer’s home will be protected — and so will your reputation. Continue reading Properly Preparing the Job Site
Can you use storytelling techniques to recruit better candidates for your painting company? Henry DeVries, CEO of Indie Books International, says yes. In this article, he shows how it’s done. Continue reading How to Use the Power of Storytelling to Make Better Hires
Carlos Devora, 28, is the founder and owner of Pro Painting Services, a painting company that has quickly reached professional success in and around Albuquerque, New Mexico. Emigrating to the United States at age 13 from Durango, Mexico, Carlos was 15 when entered the painting industry. Continue reading Climbing the Ladder: Reaching New Heights with Carlos Devora
In this episode of our Pro on the Go video series, we asked Chuck Kocinski, owner of Paint Medics, Inc. in Parma, Ohio, about his decision to use job site videos to promote his company on Facebook, YouTube and the company website. Continue reading Pro on the Go: Use Job Site Videos to Win Business, Build Customer Trust
Helping homeowners choose paint colors is good for business, says California contractor Don Easton. Continue reading Secrets of a Color Counselor
Finding the right person for a position is part art and part science. While some people certainly have a gift for finding good people, everyone can improve their success rate by following a methodical step-by-step process. Continue reading 10 Steps to Better Hiring
In this episode of our Pro on the Go video series, we asked Nick Slavik, owner of Nick Slavik Painting in New Prague, Minnesota, about the best business advice he has ever received. Continue reading Pro on the Go Video: People Are a Problem. What’s the Solution?
Channeling the desert modern style, Cavern Clay SW 7701 (290-C6) is Sherwin-Williams® 2019 Color of the Year. In this story, we’ll pass on tips on where to use it and which colors work well with it. Continue reading Bring the Warmth Inside with Cavern Clay, the 2019 Color of the Year
A multiple winner of the Diamond Award in the Parade of Homes of the Association of Home Builders of Brunswick County, N.C., Alex García prides himself on having some of the most important builders of Sunset Beach, N.C., among his clients. Continue reading Climbing the Ladder: Secrets of Award-Winning Residential Projects with Alex García