Improve profitability and maximize customer satisfaction with a Harmony® upsell this fall
Cooler weather, football games, apple picking — and an upsell to Harmony® Interior Acrylic Latex Paint? Indeed, the fall season is ripe for many opportunities, and it’s uniquely suited to help you improve project profitability and maximize customer satisfaction with the help of Sherwin-Williams’ odor-eliminating technology*. Continue reading A Win-Win
Over the past 20 years, Consolidated Painting, LLC has earned a spotless reputation for tackling some of the toughest commercial painting challenges in Hawaii. There’s no better example than their recent completion of a $340 million Kahului Airport Consolidated Rent-A-Car (CONRAC) facility.
Continue reading Island Hopping: Painting Hawaii’s Largest Airport Car Rental Facility
Forty-five trending colors that bring joy, serenity and focus to the mind, body and spirit. That is the theme of the 2020 Sherwin-Williams Colormix® forecast. Continue reading The 2020 Colormix Forecast: A Perfect Balance
Worried about the weather? With Resilience® Exterior Acrylic Latex, the threat of rain or dew will not slow down or delay your job because it is specially formulated with breakthrough MoistureGuard™ Technology. Continue reading Don’t Worry About the Weather: How to paint with confidence no matter what the forecast
In 2019, the U.S. Green Building Council (USGBC) unveiled its latest LEED guidelines, LEED v4.1. We sat down with Melissa Baker, USGBC senior vice president, to find out what that means for professional painting contractors.
Continue reading LEED V4.1: What Pro Painters Need to Know
“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)
Painting was going to just be a temporary job for Joe Ferrera (third from right above), but it became his lifelong career. We sat down with the owner of Consolidated Painting, LLC in Kapolei, Hawaii, to find out what he’s learned over his long career in the trade.
Continue reading Contractor Q&A: Joe Ferrera on Building a Good Team, Keeping Up with Technology and Painting Some of Hawaii’s Biggest Jobs
Friends, family, employees and colleagues are great places to look when you’re hiring. But are you making the most of your network?
Continue reading Recruitment & Retention: How to get better at networking to make better hires
“My painter does such a great job for me. The next time I need something painted, I wouldn’t even consider going to anyone else.”
Do your customers talk about you this way? To make sure they do, incorporate some of these winning customer service strategies into your business practices when you complete your next job.
Continue reading Go the Extra Mile: 3 Contractors Share Their Secrets for Generating Repeat Business
Successful people all do one thing: they solve problems. They don’t just stare at a problem and wish it would go away. In this article, Mitzi Perdue, author of How to Make Your Family Business Last, shares her seven steps for solving your business problems. Continue reading 7 Steps for Solving Business Problems, or Learning How to Eat an Elephant
Prepping the job site properly means your customer’s home will be protected — and so will your reputation. Continue reading Properly Preparing the Job Site